muggleboy23's Friends

Argh.
Background: I work in the technology department of a store who's name rhymes with Naples.

( Chauvinism rant )

I love the holidays.
Dear, customers,

I ask a series of questions. I don't like it, but at the most, only one is required. That's the question where I ask you if you have our awesome rewards card. That usually comes after "How're you?" and "Did you find what you wanted today?"

A calm, considerate reply can be one of the following:

a) Yes, here it is
b) Sorry, I don't have it with me, can you look it up?
c) No, not interested

A douchebaggery, inconsiderate answer would be:

a) [icy death glare] Stop asking questions
OR
b) You ask too many questions.

I've gotten this about 4 times in the holiday season, which is fine and not necessary a C_S, but I still think it's rude. Yeah, I'm getting paid, but I'm still offering my services to you. Kindness goes a very, very long way. Especially when I'm asking you questions that might pertain to you, such as "Would you like a bag?" or "Do you want the receipt in the bag?" Yes, I've gotten that choice response after that, too, like I actually give a shit if you have to haul your one book or CD or calendar off to your Lexus.

Love,
Disgruntled Cashier

A note to the man at the bar last night:

It was totally cool that you were trying to chat with me while I was hanging out at the host stand because I only had one table. Asking me where I went to college is perfectly acceptable. Saying "Oh, man, working with the public is hard! I bet you hate your job, huh? I used to work retail. It sucks" is not so acceptable. My boss was sitting not three seats from you, for one. Also, we then had fourteen tables come in at one time with two servers and no hostess because the guy running the cabaret was seating people and not telling the servers (he was running the performance but isn't actually affiliated with the restaurant, so I guess that's another suck right there). When the other server and I are trying to figure out if we've split all the tables and not missed any? That's so not the time to pop up and ask what my major was. I was in the middle of a sentence and clearly very busy, so please don't yell at me when I ask if we can talk later.

from the mouth of my brother
My brother is one of the managers at a locally owned movie store. He's been there off and on for about 13 years. He see's some crazies now and again, but most of the renters are regulars.

A woman rented a movie called "sunshine cleaning"...77 days ago. After it initially being late, he calls..no answer, leaves a message letting her know it's late. Every few days they call, but no luck. Most times when this happens, the customer is dodging calls from the store, so one person might use their personal cell phone in hopes this will get the customer to answer. When they got a hold of her, she did not complain about anything. She brought the DVD back, or so they thought. It ended up being just the case. What good is a case without the DVD?

After much of her dodging, the head manager left a message,on day 60 of being late, telling her if the DVD isn't returned then it'd be considered theft and they'd file charges. This prompted her to call right back, complaining that the DVD never worked so she didn't bother putting it in the case. If it didn't work, why still have it?

When she brought it back, on day 77 of being late, she barged into the store arms flailing & screeching like a banshee on how she'd never been treated so badly and she shouldn't have to pay anything because the DVD never worked. She screamed that it ruined a work party since it wouldn't play. Employees tried to reason with her, let her know that her fee's add up to about $120 which needs to be paid. She refused to pay it. They let her know it'd hit collections if she didn't. They have her credit card on file (it's in case of late fee's they can charge it. Customers sign an agreement when they open an account), so they're currently trying to charge that card.

Oh, and the DVD played with no problem.

Are you a petchul snowflake? Check y/n
Reports from the tuxedo mine again. There really isn't much for us to do over the holidays much less much to complain about (other than trying to find parking, but that doesn't have anything to do with customers). However, we did take care of the tuxedos for the Symphony Guild's debutante ball this year. I'm not entirely sure what it is, but what I think it is is where the daughters of the Symphony Guild members have a 'coming out' party of sorts. The girls are presented with two marshals--generally a father and a friend--both of whom need tuxedos, as well as any guests. It's a real boon for us this time of the year.

However, I was a little worried because it sounds more like an event where the five rich people left in my rinky-dink city get together to flex their wallets at each other. Unfortunately, that was also right. While most of the people that came in were nice, several were more polite than my usual clientele, there were a handful that fit every snobby, rich-person stereotype.

Dear Entitled Assholes that I spent my Christmas with:

NO! I am not your coat check.
NO! I will not drive an hour and a half to get you last-minute exchanges. You knew you needed to try this on.
NO! I don't think you need to steal the tuxedo, but I do have to see your license. No ID, no tux. Rental rules, bub.
NO! I am not required to take your tuxedo to the convention center.
NO! I am not required to pick up your tuxedo from the convention center. Or any of the hotels near by.
NO! I'm not going to give you a refund; you didn't try on your tuxedo, and you already got a 50% discount! Cheap-o
NO! I am not a pleb, nor am I your whipping boy. Stop talking to me like I'm a dog that peed on your rug.

YES! This is a real job.
YES! I do have a brain, despite the fact that I don't make seven figures.
YES! I do have somewhere to be, I do not want to stay AN HOUR after the store closes just to hold your hand.
YES! I know your friend is DOCTOR Important!Pants. Stop correcting me.
YES! You have to return your tuxedo the next day, and yes I will charge you if you're late.
YES! I know that your shirt is OMGWTFBBQ!! a half inch short. Saying, "I thought you were a professional, hmm?" does not make me want to help you.

Screw you, guys. If you were so rich and so important, wouldn't you have bought a tuxedo by now? Quit bitching at me and my co-workers. Your money really doesn't make you that important. I really wish we could do something other than smile and ignore it, but this is a really bad time of the year for us and we need all the money we can get. >.< At least it's done until next year.

((Also, to the guy that defended us to one of said Entitled Assholes, I LOVE YOU SO MUCH.))

Current Mood: tired

So, shall I assume you're talking to the air, then?
Today, I took my little sister to the nearby mall. We left at around 5 and shopped for 4 hours, ending at 9, when the mall closed. Our final stop was to a Victoria's Secret, because she had a store card. I browsed around for that elusive simple black bra for use with certain outfits that I could never find. By the time I stepped up to the line, there was a line 15 people long. Little sister said "aw hell no" at the sight and decided to wait for me instead of buying anything.

I stepped up to the back and started waiting when there was a call from the other side of the store. More registers opened! Great! I and about 4 other people wenat over to wait. A mother and her children were on one register as another woman is putting a large order on a second register.
( In which a grown woman acts like a child )

Current Mood: amused

Of course, only the customer's bottom line counts
Manager of an independent bookstore. Though we sell new books, we do offer an out-of-print ordering service (via abebooks.com) as many of our customers are not familiar/comfortable with the internet. For this service, we do add a markup on the book cost -- gotta pay our bills -- but it's the minimum cost-to-selling-price for the book industry. We're always up front that customers can go to abebooks.com directly if they wish to save our markup.

( Dear Madam )

On a normal day, this wouldn't bother me so much, but Canada's largest independent bookseller (and my former employer) just filed for bankruptcy protection. A hundred and seventy-five independent bookseller employees lost their jobs today.

Tales from the call center
Health insurance phone wench here. Even though we don't have anything to do with the normal retail holiday fuss and bother, the hateful attitudes people have this time of year still manage to spill over into our call center anyway.

Hey, I understand that it sucks that you have to pay your bill right now. Everyone's a little tight after the holidays. But just because you decided to buy a plasma screen, a PS3, and sixteen Blueray movies (someone actually complained about this) for Your Holiday Of Choice, doesn't mean you can verbally abuse me while you call to pay your premium. And no, I can't give you a discount/extend your pay period just because you're having a rough time paying. I especially love this when they mention that they're on unemployment. Which means they make a decent chunk of money more than I do. *bitter*

But the real kicker for today was this one lady.
( I'm going to sue you! )

I sooooo do not want to have to call this bitch back. x____X

Dear Sir/Madam,

Those newspapers are COMPLIMENTARY. That means WE pay for them so YOU can read them for free. Therefor, don't bitch and moan during the lunch rush when there are no newspapers free. We have a full house, odds are, they've already been grabbed by other customers. What do you expect me to do about it? Snatch a paper off another customer? Run over to the newsagency, thereby leaving a flat-chat cafe one staff member down, to get another paper? I don't think so.

And when I suggest that there's a newsagency close by and that you have plenty of time to get your own paper before you meal is ready, PLEASE do not reply with a snarly/huffy 'well, I'm not PAYING for it'. Dude, you just spent $20+ on your meal. If you're too cheap to pay for a $1.50 paper, then you're clearly not THAT concerned about catching up on current events.

Love me.

Ironically, we usually end up with far more papers from people who buy their own and then donate them to us. I guess 'cos you don't have much use for a paper once you've read it, so I can kind of understand people's irritation at having to buy one or go without. But seriously? Expecting one to ve available in the middle of a lunch rush? And getting pissed if they're not? I don't think so.

Closing Woes
Someone at my new job asked me the longest I ever had to stay after close at my restaurant job.

I told him this story, which happened years ago. It wasn't the longest I ever stayed, but it was the most maddening.

At about five minutes to close, we had a table of 4 men come in. They were not my table, but the other closer's, so I sat them. They were not my favorite table, as we had been customer-free for almost an hour and would have gotten out exactly at one, but they were in before close, so not sucky (yet).

I finished up a few things and at one sharp locked the doors. The other closer took their order and by ten after one they had their food in front of them.

At 1:30, they are almost done eating when one of them waves me over. Not seeing my coworker around, I go over and ask what I can help him with. He hold his cell phone up and says that they have someone who is outside and can't get in.

I apologize and say that the doors are locked as we closed half an hour ago. He says 'Oh' and starts to talk to the people at his table. I head towards the back to finish closing the restaurant.

When I come back to the front of house, I immediately notice their is a new person at their table, looking at a menu.

They had opened the doors and let someone in our locked restaurant.

I gaped for a little then headed for the office to see what the manager decided to do- which was let their server decide. She decide to do so, even though everything in the kitchen had been turned off so the food choices were limited.

I got to ignore them until the left- they weren't my table so I could avoid looking at them. But I did get to hear the complaints the woman made about not getting her fried chicken.

Post-Christmas fun at the bookstore!
1. No, you can't return anything without a receipt or gift receipt. Really. Not even for store credit. YES, REALLY. We are not OBLIGED to take back just anything and give you money or credit for it.

2A. "I didn't like it" is not a valid reason for returning a music CD. We do not take returns on opened CDs. Even with a receipt. BECAUSE YOU OPENED IT. Would you buy a CD that was already opened? That's why. The employee at [other store location] told you you could return it if it was only "lightly used"? Take it back to that store, then, because no one at this store would ever say that.

2B. I don't care if the listening station only lets you preview "one second" of the music. You still can't return it because you didn't like it. There are places you can listen to music before buying it, such as the radio and the internet. If you've only heard one song, or "one second" of a song, then you take a risk buying the CD. Storming off and leaving the CD with me because you "can't do anything with it now" will not change my mind.

3. Nope, we really don't take any returns without receipts. You're going to throw that board game in the trash if you can't return it for something? OH NOES. Never mind that there are plenty of better things you could do with a gift you don't want, that still doesn't make me want to lose my job by giving you money for the game.

4. Your receipt from August is no good now. It doesn't matter that the book is still sealed in plastic. We had a pretty generous holiday return policy which allows returns with receipts from November on, but August was FOUR MONTHS AGO. Yes, we have a hardcore strict return policy, but that doesn't mean we are giving you "bad customer service" (which you know all about because you "work retail"). We are being pleasant and polite and apologized for not being able to do more for you, because we do not make the return policies. Corporate does, which you would surely know if you work retail. Demanding someone above my assistant manager (who was the most senior employee in that day), and then the corporate customer service number, and then ranting about how you'll never shop here again, will not change anything or endear you to us. What will REALLY not help is coming back in roughly four hours later and trying the same routine with a different manager (though I was still there and witnessed both events). Now all the managers have been warned about you.

5. You can not return magazines. REALLY.

6. YOU CAN NOT RETURN GIFT CARDS. I AM SO NOT KIDDING.

At some point since Christmas, someone has yelled at me for each of these things. Yeah, we have a strict return policy, but it was brought on because so many people abused the old one. Is it really so unheard of for stores not to accept returns without receipts or on obviously used items? ARGH RETURNS.

short suck
Dear Customer-

You asked for a size 10A (ankle length) in a pair of jeans. I was with another customer, so I asked my fellow employee (who happens to be Latino- this will be important later) to run and grab it for you. I let you know that he would be returning with it, and went back to my customer.

We did not have what you asked for in stock- our apologies, we should have been more prepared for the holidays. He instead brought you the closest size we did have in said jeans (10R- two inches longer than what she wanted), and the 10A in a different (but very similar) color. He also offered to call around to other stores in the area to find if they had it (the nearest store is only 20 blocks away), or get them hemmed for you for a fee. You said "gracias" to him and went back to your fitting room.

You then proceed to snap your fingers at me, tell me he gave you nothing you wanted. you proceeded to call him useless, I explained why he brought you those two pairs of jeans, and re-explain your other options. You called him a "Damned Wetback", claimed he didn't tell you we could check other stores.

You can leave now- we don't tolerate that kind of language. Please, do demand to speak to the store manager. Would you like corporate's number? I would be happy to give it to you! In fact, why don't you use my phone? I'd love to hear their reaction.

Edited for spelling fail- let me know if there are more.

Oops!
I posted this yesterday but wasn't able to check up on it til today and was told to remove a bit off my post because it was agaisnt the rules... by the time I checked today, it was already deleted, so I'm reposting cause I'd love to hear comments on it.

"I was always hoping I'd one day get to work in a retail enviroment that would fill me with wonderful horror stories and now I have it!

I started working at a newly opened Blue Box Store with the Yellow Price tag that makes you. happier. a few months ago. The first few weeks were awesome. Everyone was friendly, talkative, smily and just generally nice. Around a month or so ago, everything started going downhill and I started getting ALOT of jackasses, dumbasses, and rude-asses.

I have alot of sucks but this one is from last night. Here we go!
So, I work in the camera department, and I'm talking to a couple who are asking me the specs on a Nikon and whatnot and as I'm standing there facing the couple, I felt a "THWACK" on my arm.
Stunned and WTF-ish, I turned around and there's a man, with one of my stores shoppers in hand, rolled up. Ah, yes, the weapon. As soon as my mind put together that this man had literally just whacked me with a shopper, I got a stern look on my face.

Me: "Can. I. Help. You.?"
Man: (without emitting ANY sound whatsoever...) -points at camera in shopper and looks at me with a blank stare-
Me: -inwardly sighs and knows this won't be easy- "Do you want to know where it is?"
Man: -grunts-
Me: -walks over to the shelf next to him where all the in-shopper cameras are placed with a nice yellow and blue sign pointing it out. Picks up said camera and hands it to him-
Man: -stares at it, then... miraculously!- "Ring me up, now."
Me: ....o-k.

So, I ring him out in total silence, and as soon as he gets his bag and receipt, he throws the shopper at me and walks out. Leaving me to stand there, face flushed and very, VERY, agitated.
The poor couple ended up buying the camera I was initially showing them, probably because they felt bad I had to endure such idiocy."

I got to read maybe one or 2 of the comments I got and one of them was about How Dare I Leave Couple to Go and Serve Mr. Thwacky. I suppose it's my fault for not being a bit more specific on everything but I did ask the couple to please give me a second while they were still deciding between cameras and they were fine with this as they kept on browsing for a long while longer. I'm sure that if I would've told a manager what happened, he would've backed me up and kicked this man out but it all happened so quickly that I was stunned at this audacity to hit me, so I just rolled with it. Plus, finding a manager to actually COME as quickly as would've been needed was going to be impossible.

EDIT: Because apparently his age proximity was SO offending that people completely lost focus of the post and just ended up whining about it and about how I asked the couple to please wait a minute while I walked 2 feet to my left, rung him up and got him out of my store ASAP.

I'm sorry?
Dear Lady,

Telling me that one of my co-workers is an "idiot" is not the way to get on my good side. My job requires a degree, and in fact, not a single person in my department is an actual idiot. I work with them every day and I would know.

However, telling me that said "idiot" sounds like "some kind of chink" tells me everything I need to know about you. It tells me that you are NOT worth my time. I'm certainly NOT going to pass along your thoughtful critique to my supervisor so they'll know that you don't wish to speak to "goddamn immigrants" when you call us. I sincerely hope that you make good on your threat to not shop here until you can get someone who "speaks fucking English."

For the record, all of our reps, even the "goddamn foreigners" speak excellent English.

Current Mood: shocked

Ick. Just. Ick. (a customer WTF)
Long time listener, first time caller.

What i do: in ur librariez, RFID taggin' ur books. As such, i don't have a lot of public contact. However, i am in contact with the items they return to the library. So i see all the... interesting ways people treat the items they borrow, as such they are more WTFs than sucks. Continuing in letter format...

Dear Patron,

Thank you ever so much for returning the DVD you checked out of the library so that other people could view it. We do understand that sometimes in the course of usage, items can become damaged. Books tear, DVDs scratch, cases get beaten about a bit. These things, while irksome a bit, do not seriously bother us.

However, discovering the DVD you returned was soaking wet was a bit disconcerting. When i opened said DVD case to check for our RFID tag, and saw the paper insert (and my RFID tag) were soaked so completely that the blue backing of my tag showed through the white front of the tag was eyebrow raising. However, when i inhaled and smelled the bouquet of urine de human, i was a bit freaked out. i had to wonder 1) how this happened (although i don't really want to think about that too hard), and 2) what made you think it was okay to return something like that?! The least you could have done was taken the insert out of the case and let it dry before returning it. The best thing would have been to place it in a plastic bag and bring it into the library and explain what happened. The nice circulation people wouldn't have laughed. At least not in your face. Honest.

Plz to be treating your library items with respect. Kthnxbai.

No love,

I.C.N.

(fwiw, i turned it over to one of the circulation peeps, who placed it in a plastic bag, and turned it over to another librarian who will damage it out of the system and deep-six it. I then grabbed our disinfecting wipes and almost rubbed my hands raw. I just... ew. i've seen my fair share of somewhat ick-inducing things here (The maple syrup thumbprint on the Barney dvd was kind of an ick) but this takes the cake.)

Current Mood: grossed out

Many and varied sucks from Big Blue WM
Background: formerly a residence porter (obai annoying drinky pplz and shitty minimum wage), now working overnight stocking shelves in the pantry (non-cooler/freezer foods) department at the Big Blue Store with the initials W and M (ohai no pplz and better pay).

Since I work overnight stocking shelves at the Big Blue WM and our store (and area) are pretty teeny, I don't actually deal with customers face to face. One might think this prevents customer sucks and WTFs.

I wish.

FYI, this is a fair-sized list, since it's pretty much everything from the last... eight months, lol.

Dear Big Blue WM customers,

Please stop doing the following:

( Long list is loooooooooooooong *lol ancient internet joke* )

Current Mood: tired

Background: hotel waitress. Customers usually use coupons to 'pay' for their set food unless they order a la carte.

There was a table who had a problem with their coupons- some kind of mix-up from the desk staff. I was going down to reception with one of them to clear it up. During the conversation with the reception staff he put his arm around my waist. He didn't pull me closer or anything. He just put his arm around my waist.

It got cleared up quickly, but I still did my best to put on a smile when serving that table for the rest of their meal.

Query: in what society is that acceptable? Seriously? You don't even know me, mister. I'm young enough to be your daughter.

Because if you repeat yourself often enough, you'll get your own way!
Witnessed suck today in a Vodafone store...

Dear Customer,

I know it's frustrating when there's a fault with your phone and it needs replacing. Really, I do. Also frustrating when you've been told it can't be replaced with a brand new phone. However...

...the manager explained to you, nicely, that you had invalidated your insurance policy by taking your SIM card out of the insured phone, something you were warned not to do when you'd been in the store to buy your contract not long before. Yes, the actual phone was in use - just not by you. He explained that it didn't matter that the insured phone was being used at the same time as your contract SIM because they weren't together - you can't claim on a phone's insurance to fix a completely different phone. You then responded that customer service told you that you COULD use the insurance to have the phone sent away to be fixed, however the manager showed you the document which said that this wasn't the case. Given the fact that you repeated this FIVE TIMES no matter what he said to you, you really weren't winning much sympathy. In fact, it really looked like you were lying to get your own way with the manager, so please, throwing a hissy fit when it's been proved to you that his hands are tied really won't help you.

...you then went on to say that you'd brought the faulty, uninsured, non Vodafone sold phone in the day before for a member of staff to have a look at. You changed your story then, saying she'd told you that the insurance wouldn't pay for the phone to be sent away and fixed, but that Vodafone would, and that they would give you a brand new Vodafone phone as a courtesy phone to use whilst yours was with the manufacturer being examined. This is not only implausible, but it's a lie. As the staff member serving another customer said, he'd been there the previous day when his colleague served you, and she said nothing of the sort. In fact, she told you everything the manager has been telling you today.

...all in all, there was really no need for your rude and aggressive tone, either.

With no love,

The fifteen other customers in the store who are amazed no-one's thrown the damn phone at you yet.

Current Mood: cold

Dear Customer....
Suck number 1

Why yes Mrs Customer you can return unopened items within 30 days for any reason. Sadly in your case the operational word there that you missed is unopened. Trying to return a controller that was purchased new, and now has HALF the box it came in, really does not qualify as unopened. Your upset and want to speak to a manager? Well here she is, the owner, and she also said no.

Please by all means call the "home office". Lady we are a franchise, and the owners decisions are law. Just own up to your son being a tool, for opening a controller, breaking it, and you being enough of a bitch to try to scam small buisness owners out of the cash because your crotchling is stupid and abisuve to his stuff.... classy.

Suck 2

We from time to time buy dead systems for parts to use in our repair buisness. This is done on a case by case buisness. We do NOT buy open systems for parts. The reason is that there are tons of instant repair techs who think they can fix their consoles because youtube showed them how. Combine that with the legion of consoles being banned for being modded and we stand to lose more than we make. This means that if your system has been opened we will not buy it... PERIOD.

So obviously sir, your solution to this being told to you is to scream and demand we buy it, and we HAVE to inspect it to see that nothing has been done to it, so we HAVE to buy it. Its a pile of parts, half of which are broken and completely marked up because you mistook a sledge hammer for a screwdriver and are an idiot. So when you yell at the owner and say this is bullshit, please dont act surprised you were thrown out.

Suck 3

Dear mister at home Wii modder. Calling us to say you had attempted a home mod to make the system copy wii games illigeally was a bad move. We informed you that we could restore the system, but would NOT warranty it, nor complete the mod. So your solution was obviously to get upset and threaten to call Nintendo and our home office. Good luck with that buddy. Best part is having a long time friend at the BBB. He called after laughing at you to say the complaint was dismissed 5 minuets after you filed it.

Suck 4

If you decide to do a home hard drive install of your PS3 and fuck it up, dont call to tell us we have to fx it. We choose to fix it, nothing else. Coming in demanding we do it now and ignore the two weeks worth of backed up repairs does you no good. Then getting pissed because we informed you that by doing what you did, you had not only voided your warranty and we would not guarantee the work. But you had also erased your save games as well because your an idiot, well thats just special.

Let me clue you in, we would have fixed it for around 20 bucks, but when you throw the fit like you did, the price tripled. So enjoy your PS3 in 3 weeks instead of the day or so we normally do it in and the 60 bucks you lost for being a dick and not being nice.

Return Hell: Day the First
I work in a call center for a place that sells classical string instruments and various accessories. One of our biggest holiday items is electrics, particularly electric violins. Our customer base is made up primarily of musicians, with about 30% being parents, spouses, or friends of musicians who know nothing about anything. So we expect to do a lot of explaining when someone has a problem.

This morning, I get the call from an antsy woman wanting to know why it took "so long" to answer the phone. She called right at 9am, and her call was answered before 9:01. Sighing exasperatedly the whole time, she expresses her disappointment at how we could have possibly sent her an electric violin that didn't work. Several times she explained what it wasn't doing, and several times I told her that it sounded like a bad battery.

But we checked it in out battery tester. The battery is fine! The problem is this stupid thing, and you need to overnight me a new one TODAY!!! how can you send out something so expensive without checking it blah blah blah. I calmly explain that I can send out a new one, but I'm not able to overnight it for free. We talk a bit more and she busts out with this gem: Well, I don't know how you could even send out one like this, the part where the battery is supposed to connect is just plastic! It doesn't even have connectors on it!

Ma'am, the plastic end is where the back of the battery goes. The metal part is where the battery actually connects. It's just like an alarm clock, or really...any item that takes a battery. Just turn the battery around and it should be fine.

Long silence...

Oh...why don't I tell my son that and see if it makes any difference.

Yeah, you do that.

Current Mood: shocked
Current Music: Family Guy with the hubby

wtf-wanting to upgrade the freeness
Hi i be selling your burgers and fries.

Background we have a sr drink it is a kid's cup that has been comped out. we tend to give a larger cup just because it is so small and just about everyone complains so we just bypass the yelling and give the larger cup.

Dear sir
I am sorry but there is no way that we are allowed to upgrade the sr drink to a medium for 50 or 75 cents. I already knew that and yet asked to make you happy, but you stood there and yelled at my boss that you go to (my company) all the time in Huston and they let you do it there.

1. If they do it in huston then by all means drive there to get your free drink

2. they have a different head office then us so maybe they can get away with it with out getting written up.

3. just because one store (or a few stores ) break the rules doesn't mean that we all will

have a great day enjoy your medium cup that you payed full price for

ps if you had not been such a jerk about it then maybe i would have been willing to bend the rules for you but nope

Sir,

I have none of the shirt you are trying to return in stock. YOU failed to bring with you your receipt, and the tag is not here either. I have no catalog to look this shirt up in (to get a number) even if I was willing to BREAK POLICY to exchange this shirt.

No no no no. Even if I COULD take back the shirt, I still wouldn't. Why? Well, frankly, it smells like smoke and has obviously been through the wash. You wore it. And it has a pull in the sleeve!

No, having worn it, you cannot return it for a pull in the sleeve. Why? How do I know YOU didn't cause the damage? Exactly.

And one last thing, if you brought in a non damaged, non smelly, shirt with a tag and/or a receipt, YOU STILL WOULD NOT GET YOUR MONEY BACK! (Evil laugh because I'm doing this to you personally /sarcasm)

The return policy is clearly stated on each register, hanging on a big sign behind the registers and even (in preparation for the holidays) ON THE FRONT GODDAMN DOOR! You can EXCHANGE or take STORE CREDIT. That's it, that's all.

Go away now!

The mind, it boggles.
I work in a small restaurant. We have a metal awning over our front door. Due to a variety of factors (Including the buildings age, and the landlord's apparent cheapness) it was attempting to fall off the building today. It looked kinda like this /-----. (Sorry for low-tech picture. I'm not very computer savvy, but I'm sure y'all get the idea.) My manager freaked out when he got there, roped the area off with caution tape and posted signs directing people to the door on the side of the building.

I can not tell you the number of times today people looked at the awning, looked at the cation tape, looked at the signs, looked through the window as if to confirm we were open, looked at the awning again, and then moved the tape out of the way so they could go under it. Toward the end of the day I was starting to hope it would fall on people, just so they'd quit trying to come inside through the front.

Another minor boggle of my mind: Eggs in a Basket. A hole is cut into a slice of bread, the egg is cracked into the hole and cooked inside bread. I understand not knowing what you're ordering. (But really, why would you order something if you didn't know what it was?) However, ways we absolutely can NOT make Eggs in a Basket include: Sunny Side Up (only one side of the bread would be cooked) Scrambled (I recommend Over Hard aka Fried, same diff, except not split up as well) and last but certainly not least......Poached. (No really, how? How would that work?) I won our daily "dumbest question customers ask us" by a landslide that day.

My last customer of the night turned her grapes into grape juice and bread (almost) into breadcrumbs last night because she kept pushing the button and advancing the belt. Nevermind my warnings that it would happen or my offerings to advance the belt for her while she bagged. You can guess who was so very obviously at fault here.

Then there was the customer who left their shopping basket on the belt behind me. They said "I'll be right back, I forgot my wallet at home." Told them it wasn't a problem and I'd watch their groceries. About 20-30 min goes by (we closed in less then 10 min) and they still haven't returned to get said basket. This is when I notice a roast buried under all the frozen dinners. I checked to make sure the frozen stuff was still frozen and the roast was still cold enough to put back. Everything was, so back to the coolers and freezers it went. No sooner do I get back to my register when the customer comes running in. "Where's my stuff? Why'd you put everything back?!?!?!" I explained that not only had they been gone long enough that I couldn't leave anything out longer, but we were closing soon, in about 5 minutes by that time. This was not acceptable. So they went back into the store and wasted 15 minutes picking out more stuff because "now we're even since I've wasted 15 minutes of your time". How old are we, fucking 3?

Current Mood: bitchy

Last week I was waitressing and a woman with a small child happened to be one of my tables.
The little girl asked me what my name was, but before I could answer her mother replied; "Oh, you don't have to know her name, she's just a servant."

What is this, the 1600s?

Current Mood: bored

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